Quality & Safety

Attention Officer
Childcare facilities, among others, are required, as part of quality assurance, to use this reporting code when suspecting or detecting signs of domestic violence and child abuse. One of the (mandatory) steps of the reporting code law is to consult a qualified colleague or special needs officer. This implies that this specific expertise must also be available in-house. All our employees receive regular training, allowing us to have several experts on staff. We also have officially trained Child Abuse Special Needs Officers.

Confidential counsellor
Of course, you can contact the (assistant) branch manager with any questions, but you may find it more comfortable to talk to someone outside the branch if you have a concern. This could involve any number of matters you consider important to discuss confidentially; the topics of discussion are deliberately open-ended. A confidential advisor is bound by confidentiality and will never take any action without your consent. For confidential matters, you can contact our staff: