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Internal complaints procedure

As De Kleine Wereld , we make every effort to provide good quality child care on a daily basis. However, things can go wrong from time to time. We think it is important that you can come to us if you are dissatisfied. That is why we have created this internal complaints procedure.

If you have any questions about this please feel free to contact us, we are happy to help.

Internal complaint procedure

Below you will find the complaints procedure in which we describe our method of handling and registering complaints from parents. The regulation meets the requirements of the Childcare Act, articles 1.57b and 1.57c..

Internal complaint procedure

Internal Complaints Procedure